Lender FAQ

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Frequently Asked Questions from Lenders

Read the answers below to our most frequently asked lender questions. We have organized our questions into two categories.

Prospective Lenders
Our Lender Partners

Questions from Prospective Lenders

Does AmeriMac primarily service mortgage lenders or is your client base more diverse?

At AmeriMac, we work with a diverse spectrum of clients, including retail banks, mortgage lenders and brokers, credit unions, local and regional banks, and more.

Do you charge a set-up fee?

No! We do not charge a set-up fee like many AMCs do.

Does AmeriMac put an appraisal out to bid?

No. We do not put appraisals out for bid. We handpick the appraiser and directly assign an appraisal order based on his or her proximity to the location, knowledge of the geographical area, revision rate, and record of providing quality appraisals within our required turn-time.

One of our many unique qualities is our relationship with our appraisers, and our in-depth knowledge of their effectiveness at generating quality, accurate, fast appraisals.

Does AmeriMac have a quality control process in place?

Yes. At AmeriMac, we pride ourselves on our low revision rate. We achieve this low rate by implementing a thorough quality control process to ensure an appraisal is as accurate as possible before being released to the lender.

Does AmeriMac rank and audit appraisers?

Yes. Each appraiser is vetted for his or her comprehensive knowledge of their local market and their track record for generating quality appraisals within our required turn-time.

We also expect high levels of consistent and clear communication with our team to ensure our clients are informed throughout the process.

Can lenders request an appraiser be submitted to a Do Not Use list?

Yes. To submit your request, email our team at Info@AmeriMacAMC.com.

What is your revision process?

At AmeriMac, we work hard to minimize the need for revision requests by implementing a stringent quality control process before you receive the appraisal. Our quality check includes reviewing the overall appraisal report and comps used. We then request any needed adjustments prior to submitting the final appraisal report to our lender partners.

Questions from Our Lender Partners

How do I place an order?

With our easy-to-use portal, placing an order is simple.

Simply login and follow the steps to order an appraisal.

How do I add special instructions to my appraisal order?

Inside the appraisal order portal, you can add any notes or special instructions in your request at the bottom of the form in the last section titled, “Additional Instructions for Vendor”.

This is a great place to include details about the property if it is considered unique. This information helps us provide you with the most accurate appraisal fee.

How do I upload files to the portal?

After the order has been created, open the order you are looking to upload the files for and scroll down to the bottom of the order. There you will find the section, “Other Supporting Documents”. Click on the button that says, “Add Document”. Then click on, “Choose File” and follow the prompts.

How do I submit a revision request?

Once logged in, open the order you would like to revise. At the top of the order, there is an “Actions” button.” Click “Actions” and a dropdown will appear. Choose the “Request Revision” option and a pop-up window will open. Add the revision and then hit “Submit”.

At AmeriMac, we work hard to minimize the need for revision requests by implementing a stringent quality control process before you receive the appraisal. Our quality check includes reviewing the overall appraisal report, comps used. We then request any needed adjustments prior to submitting the final appraisal report to our lender partners.

How do I check on the status of my appraisal order?

You can check on the status of your appraisal order 24/7. After you login to the portal, click on the order you would like to check the status on. In the top section of the order, there is a field on the form called, “Status”. You will find one of the following status options, “Unassigned”, “Assigned To Vendor”, “Accepted By Vendor”, “Inspection Scheduled”, “Inspected”, “Completed” within this section.

How do I contact you if I have a question or issue?

Our goal is to answer your questions as quickly as we can. That’s why we prefer that you call us at 877-241-5144. Every member of our team is extensively trained and can most likely answer your question or solve a problem immediately.